Troubleshooting

The add-in does not run

Before installing, make sure that .NET Framework 4.7.2 is installed on your system.

1. Uninstall the add-in.

2. Download .NET Framework 4.7.2 from the following link and install it.

   https://dotnet.microsoft.com/download/dotnet-framework/net472

3. Repeat the installation of the add-in.

PDF reports are not created correctly. The data is not updated correctly.

If there are issues with loading the data, first try to sign out and back in again. To do so, go to the Avelon Reporting tab and click on Sign Out and then on Sign In again.

Office add-ins with third-party PDF functionality may interfere with Avelon Reporting under certain circumstances and cause problems when creating PDF reports. To solve any problems, the corresponding add-ins must be temporarily deactivated in Office:

1. In Office, for a file that is already open, click File ▸ Options ▸ Add-ins.

2. Find the relevant add-in in the list and note the value in the Type column.

3. Select this type from the Manage list below and click Go….

4. In the following dialog, uncheck the corresponding add-in and click OK.

List of known add-ins that are not compatible with Avelon Reporting:

• Foxit PDF Creator

• FoxitReader PDF Creator