Tracy configuration

Click on the desired Tracy in the device list to go to its configuration page. All relevant information about the device is displayed there.

General

Device EUI

The device EUI is used to uniquely identify the device. You can also find the device EUI on the label on the back of the device.

Activation Date

The date the device was registered on the system.

Last Connection

Indicates when the device last connected to the Avelon server.

LoRaWAN

LoRaWAN Network Provider: Indicates which LoRaWAN network provider the device is currently registered with. To learn how to change your network provider, see LoRaWAN network provider.
Application EUI: The EUI of the application on the LoRaWAN server to which this device is assigned. Only available if the device is self-managed.
Application Key: The key of the application on the LoRaWAN server to which this device is assigned. Only available if the device is self-managed.
Application ID: The ID of the application on the LoRaWAN server to which this device is assigned.
Allow access to this device in the public web app without login: If you want to use the QR code on the device to quickly access its measurements, keep this option enabled. However, this will make the device accessible on iot.avelon.cloud to anyone who has access to the QR code. If you deactivate the option, the device and its measurements can only be accessed when you’re logged in. You can change this setting at any time.

Location

Address: The location address of the device. If you fill in this field, the device will be displayed on the map widget and in the map navigation.
GPS: If the address input above is insufficient, you can also specify the location of the device using GPS coordinates.

Configuration

Reading Mode

The reading mode of the device. This option cannot be modified.

Measurement Interval

The time interval at which the sensor performs a measurement. The minimum is 5 minutes. The device transmits the collected data every 4 × measurement interval.

Reliability

The calculated ratio between the number of received measurements and the number of expected measurements. Low reliability means that not all measurements are being transmitted successfully. The value can only be influenced indirectly by checking the location and the battery of the sensor.

Configure Registers

The registers used for the measured data. You can select up to four registers by ticking the checkbox on the left side of each item and confirm with Save. Synchronizing the configuration with the device may take a few seconds. If no items are displayed in the list, you can click on Discover Registers at the bottom of the dialog, which will try to read registers from the device and update the list accordingly. Configuring the registers manually as described previously is only necessary if the meter is set up with non-standard settings. Tracy usually works out of the box if the meter was set up with default settings.

Warning

By default, only one data point is displayed for Tracy on the Avelon IoT app after device activation. In order to display additional configured meters, you need to make them visible for the IoT app from Avelon Cloud:

On the device page, go to each of the respective data point pages by clicking on Go to Data Point on the right hand side.
On the data point page, under Settings, tick the checkbox Display data point on map widget and on public web app. For more information on how to edit data points, see Edit data points.
Save your changes by clicking on Save at the top right in the toolbar.

Device access

Here you configure which user groups are allowed to access the device and its data points. If users should see data points or their recordings or live values, they need to have access to the respective device on which these data points are located.

To add a user group, click on Add User Group* and select a user group from the list. All users in that user group will get access to the device. To remove a user group, click on Remove next to the corresponding user group.

Alerting

Enable Watchdog: Activate the watchdog to be notified if the device does not report in for a longer period of time. This allows you to react in time in the event of a device defect or insufficient transmission power. Select the desired alarm chain from the dropdown.

Warning

Watchdog alarm tickets cannot be closed until the device sends an acknowledgment that the alarm is gone and that the connection with the server is reestablished. As a result, when trying to close a ticket prior to device acknowledgment, the following error message is displayed: “This ticket cannot be closed. The alarm must be acknowledged by the device first”.
Enable Battery Alarm: Activate the battery alarm to be notified if the battery falls below a certain threshold. Select the desired alarm chain from the dropdown.

Gateways

The LoRaWAN gateways with which the sensor was recently in contact are displayed on the map. For a gateway to be displayed correctly, the operator of the gateway must have stored the correct GPS coordinates on the device.

Download labels

You can download or print the labels, which are factory affixed to the outside of the case, at any time. Different labels are available depending on the device type. The front label contains the QR code needed to use the device in our IoT app as well as a marker used in connection with its augmented reality function. The back label contains technical information about the sensor, such as the serial number or device EUI.

You can download or print the two labels by clicking on More at the top right, then on Front Label or Back Label respectively, and then on either Download or Print.

Schematic link

It is possible to jump directly from the IoT app, which you can open via the QR code of one of our IoT devices, to a specific schematic, for example to control the parameters of the air conditioning system. You can specify which schematic is to be opened under Schematic Link.

If you also select a data point filter, the system will try to dynamically fill the data points on the schematic using this data point filter. However, this only works if the system names in the shapes used are set in such a way that a unique assignment of data points from the selected data point filter to the shape is possible.

As soon as the link is set up, a corresponding link to the schematic appears on the IoT app.

Licenses

All licenses that are activated for the current device are displayed here. These are either enabled functions or data point packages that can be used in conjunction with this device. You can also see how many units of the respective license have already been used.

Energy Management: The number of data points that can be used for energy management, i.e. mainly in chart widgets.
Energy Reporting: The number of data points that can be used for energy reporting, i.e. as part of automatically generated PDF reports.
Heads-up!: The number of data points that can be used in the context of an alarm.
Operate: The number of data points that can be used in a control system on schematics.
SMS (this month): The monthly quota of SMS messages that can be sent to users in the context of alarms. If this quota is exhausted, all further SMS messages will be charged additionally.
Weather Forecast: The number of forecast data points of the Avelon weather service that can be used.
Weather Readings: The number of weather readings from the Avelon weather service that can be used.

Warning

If the suffix “Free” is added to one of the data point packets, this means that this data point packet was not purchased. In this case, Avelon provides a free entry-level license so that basic functions can still be used. However, the functionality of the free licenses is limited. For example, measurement data are only stored for a few days, and the configuration options for alarms are limited.

Note

To purchase additional licenses for the device, please click Shop. You will then be redirected to the Avelon Shop. This function is only available on Avelon Cloud.

Replace Tracy

When replacing a broken Tracy with another, for example, the new device needs to be activated and then physically attached to the counter first. Once the new Tracy sends the first data package, Avelon Cloud will couple it with the counter and will replace the old device, after which data will be sent normally. The broken Tracy device will still be displayed in the devices list.

Tracy devices can also be physically switched from one counter to another. In this case, Avelon Cloud will switch the device properties and collect the proper data, so data received by Tracy devices will be delivered normally, without any disruptions.

When the Tracy device remains the same, but the counter is changed, a new register discovery and registry configuration need to be performed in Avelon Cloud for the Tracy. Once this is done, data points from the old counter should be merged with the ones from the new counter. To learn more about how to merge data points, please see Manage data points.