Support

Some support tasks are subject to a charge, for example analyses of bus systems, support for third-party products or project-related work. If you would like support from Avelon, we recommend that you purchase support hours in advance. The service for the purchased support hours can then be claimed within three years. On the Support tab, you can view past support requests with Avelon, and you can purchase additional hours for future support requests.

Support balance

This card shows how much support was provided and how much support is still available. The chart on the right breaks down the support hours by date.

Support service

In the Support Service table, all previous support cases are listed, together with a short description and an optional reference to the real estate or project. You can sort and filter the table by any column.

Billable support will automatically be deducted from the available hours. Non-billable support will also appear in the list, but it won’t affect the available hours.

To see more details about a support request, click on Show Details on the right.

Purchase additional support hours

In order to purchase additional support hours, make sure you are on the client for which you would like to make the purchase, and click on Purchase Support Hours below the Order History table. You will be redirected to the Avelon webshop. Enter the number of support hours you would like to purchase, and follow the checkout process. After the purchase, the support hours will be immediately available for your client.