If you want to acknowledge or close several tickets at the same time, you can do this using the multiple selection function. Enable multiple selection by clicking Select Tickets at the top in the toolbar. You can then select several tickets by clicking on them one after the other. The selection will be shown to you on the left side based on selection boxes.
Now click on Acknowledge Tickets or Close Tickets in the toolbar to edit the selected tickets accordingly. Clicking again on Select Tickets takes you out of the multiple selection mode.
Export ticket list
You can export the ticket list by clicking Download at the top in the toolbar. The ticket list is exported with the following columns:
The date the ticket was created.
The time at which the ticket was created.
The ticket text of the original alarm or event.
The source that invoked the ticket. Either the device name (for alarms) or the name of the tenant (for user reports).
The affected building, if it is a user report.
- Concluding Report
The comment that was entered when the ticket was closed.
The name of the user who closed the ticket.
- Runtime [h]
The time in hours between the first occurrence of the alarm and the closing of the ticket.
- Alarm Chain
The active alarm chain whose users were last notified.
The name of the person responsible who was manually assigned to the ticket.
The due date manually assigned to the ticket.
The priority level of the ticket.
The current ticket status (see section Ticket status earlier in this chapter).
Click the options icon in the appropriate column heading to filter for specific tickets. For example, you can restrict the tickets displayed by status, creation date, or description. The filter is only temporary and is reset as soon as you change the view. If you want to permanently hide certain ticket statuses, do this via the widget configuration already described above.
Set time interval
To set the time interval, you must first switch the widget to edit mode. The time selection then appears at the top in the action bar. For more information on time selection, refer to the Time selection section.